On Call Engineers Are Investigating External Calls Disconnect From Flex

Incident Report for Twilio

Resolved

The issue of being unable to correctly reflect the participant status when they disconnect from Flex has been resolved, and it is operating normally at this time.

Posted Jan 29, 2024 - 18:44 PST

Monitoring

Issue unable to correctly reflect the participant status when they disconnect from Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 Hours or as soon as more information becomes available.

Posted Jan 29, 2024 - 17:27 PST

Identified

Our engineers have identified the issue unable to correctly reflect the participant status when they disconnect from Flex and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 29, 2024 - 17:04 PST

Update

We are continuing to investigate this issue.

Posted Jan 29, 2024 - 16:14 PST

Investigating

We’ve become aware of a potential issue with unable to correctly reflect the participant status when they disconnect from Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 29, 2024 - 16:01 PST

This incident affected: FLEX (Flex Application Platform).