Incoming SMS Delays to a Subset of Twilio Long Code Australia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting message delays to a subset of Twilio long code Australia phone numbers has been resolved, and the service is functioning normally at this time.

Posted Oct 10, 2022 - 18:00 PDT

Monitoring

We have started seeing recovery for the issue that was identified for causing message delays to a subset of Twilio long code Australia phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2022 - 16:08 PDT

Update

We are experiencing message delays to a subset of Twilio long code Australia phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2022 - 14:59 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming SMS in Australia over a subset of long code phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 10, 2022 - 14:39 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).