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Issues found outside of Twilio’s Network
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Issues related to Zipwhip's Services
System Metrics
Unable to Activate New Programmable Wireless SIMs
Incident
Report for Twilio
Resolved
All SIMs that were affected by this incident and could not be reactivated from status "deactivated" are now in status "active". Customers that issued a request to activate new SIMs may need to issue the request again since many of those requests were aborted after a day. The incident is now resolved, and the service is operating normally at this time
Update
We are continuing to see recovery, with SIMs successfully activating. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Update
We are continuing to see recovery, with SIMs successfully activating. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Monitoring
We have deployed a fix, and are beginning to see recovery, with SIMs successfully activating. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to experience an issue in which Programmable Wireless SIMs in "new" status are unable to be activated. We have identified the issue and are working on a resolution. We will provide another update in 1 hour, or as soon as more information becomes available.
Update
We are continuing to investigate the issue where Programmable Wireless SIMs in "new" status are unable to be activated. We are actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to investigate the issue where Programmable Wireless SIMs in "new" status are unable to be activated. We are actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate the issue where Programmable Wireless SIMs in "new" status are unable to be activated. We are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are investigating an issue where Programmable Wireless SIMs in "new" status cannot be activated. We are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.