MMS Delivery Reporting Delays to US Carriers from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to US Carriers from a subset of shortcodes. This incident has been resolved.

Posted Nov 25, 2021 - 00:12 PST

Update

We are no longer experiencing MMS delivery delays to US Carriers from a subset of shortcodes. This incident has been resolved.

Posted Nov 25, 2021 - 00:11 PST

Monitoring

The issue with MMS delivery delays to US Carriers from a subset of shortcodes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2021 - 22:10 PST

Update

We are still experiencing MMS delivery delays to US carriers from a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 24, 2021 - 19:47 PST

Update

We are still experiencing MMS delivery delays to US Carriers from a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2021 - 17:47 PST

Update

We are experiencing MMS delivery delays to US Carriers from a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2021 - 15:56 PST

Update

We are continuing to investigate this issue.

Posted Nov 24, 2021 - 15:39 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery reporting delays to US Carriers from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 24, 2021 - 15:38 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America) and PROGRAMMABLE MESSAGING (MMS).