We Are Experiencing an Issue With Twilio Rest APIs Resulting in Unexpected 503 Errors Across Multiple Products

Incident Report for Twilio

Resolved

Programmable Messaging Insights and Programmable Voice Insights are now operating normally.

Posted Mar 31, 2025 - 15:04 PDT

Monitoring

Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2025 - 13:29 PDT

Update

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2025 - 13:14 PDT

Update

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 31, 2025 - 12:17 PDT

Investigating

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 31, 2025 - 11:50 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights) and PROGRAMMABLE MESSAGING (Messaging Insights).