Engineers have concluded that the provisioning delay with the carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the carrier side.
This delay may cause message delivery issues to and from T-Mobile subscribers for newly provisioned and deprovisioned lines.
We will be closing this incident, but please be aware of the above details moving forward. Thank you for your patience with this investigation.
Posted Jul 17, 2023 - 16:41 PDT
Identified
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 18th at 17:56 PT or as soon as more information becomes available.
Posted Jul 12, 2023 - 17:56 PDT
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 12th at 17:56 PT or as soon as more information becomes available.
Posted Jul 05, 2023 - 17:56 PDT
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jul 04, 2023 - 17:56 PDT
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jul 03, 2023 - 17:03 PDT
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jul 02, 2023 - 17:13 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jul 01, 2023 - 17:13 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 30, 2023 - 17:13 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 29, 2023 - 17:12 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 28, 2023 - 17:09 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 27, 2023 - 17:07 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 26, 2023 - 17:08 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 25, 2023 - 17:09 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Jun 24, 2023 - 17:16 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Jun 24, 2023 - 01:28 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Jun 23, 2023 - 17:41 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 4 hours or as soon as more information becomes available
Posted Jun 23, 2023 - 13:44 PDT
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 2 hours or as soon as more information becomes available
Posted Jun 23, 2023 - 11:48 PDT
Update
We are investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 1 hour or as soon as more information becomes available
Posted Jun 23, 2023 - 10:43 PDT
Investigating
Our monitoring systems have detected a potential issue with 10DLC provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jun 23, 2023 - 09:50 PDT
This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).