Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers
Incident
Report for Twilio
Resolved
Engineers have concluded that the provisioning delay with the carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the carrier side.
This delay may cause message delivery issues to and from T-Mobile subscribers for newly provisioned and deprovisioned lines.
We will be closing this incident, but please be aware of the above details moving forward. Thank you for your patience with this investigation.
This delay may cause message delivery issues to and from T-Mobile subscribers for newly provisioned and deprovisioned lines.
We will be closing this incident, but please be aware of the above details moving forward. Thank you for your patience with this investigation.
Identified
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 18th at 17:56 PT or as soon as more information becomes available.
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 12th at 17:56 PT or as soon as more information becomes available.
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 4 hours or as soon as more information becomes available
Update
We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 2 hours or as soon as more information becomes available
Update
We are investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with 10DLC provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).