Twilio Messaging Services Was Degraded

Incident Report for Twilio

Resolved

Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

Posted Sep 08, 2026 - 10:39 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

Posted Sep 08, 2026 - 10:27 PDT