Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays To Programmable Wireless SIM Updates
Incident
Report for Twilio
Resolved
The issue affecting delays in processing updates to Programmable Wireless SIMs has been resolved, and the service is functioning normally at this time.
Monitoring
The issue causing delays in processing updates to Programmable Wireless SIMs has been identified and mitigated. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate delays in processing updates to Programmable Wireless SIMs. We are currently working with our downstream connectivity partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM's status is not already 'scheduled' or 'updating' but will hold them. You may see SIMs stuck in 'scheduled' or 'updating' until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 1 hour or sooner once more information becomes available.