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        SMS Delivery Failures on a Subset of French Phone Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures when sending to and receiving from a subset of French phone numbers. This incident has been resolved.
        Posted Feb 22, 2022 - 12:14 PST

        Update

        We are observing successful SMS delivery when sending to and receiving from a subset of French phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 22, 2022 - 10:36 PST

        Monitoring

        We are observing successful SMS delivery when sending to and receiving from a subset of French phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 22, 2022 - 08:37 PST

        Investigating

        We are experiencing SMS delivery failures when sending to and receiving from a subset of French phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 22, 2022 - 07:51 PST
        This incident affected: CARRIER NETWORK (SMS, Europe).