TaskRouter and Flex experiencing degraded performance

Incident Report for Twilio

Resolved

All services are operational.

Posted Nov 05, 2018 - 10:28 PST

Monitoring

We have identified the issue and our services have recovered at this time. We'll continue to monitor the situation.

Posted Nov 05, 2018 - 09:46 PST

Identified

We continue to experience failures, our Engineers are working to restore services.

Posted Nov 05, 2018 - 09:32 PST

Monitoring

All services have recovered, our Engineers will continue to monitor the situation.

Posted Nov 05, 2018 - 09:05 PST

Investigating

We are experiencing degraded performance with TaskRouter and Flex. Tasks created via or conference instruction could remain in a different state than the conference and will not be updated correctly.

Posted Nov 05, 2018 - 08:50 PST

This incident affected: FLEX (Flex Application Platform) and TaskRouter.