WhatsApp Sandbox Number is Offline

Incident Report for Twilio

Resolved

We are no longer experiencing inbound and outbound messaging for the Twilio WhatsApp sandbox number. This incident has been resolved.

Posted Apr 21, 2023 - 18:40 PDT

Monitoring

We are observing recovery for inbound and outbound messaging for the Twilio WhatsApp sandbox number. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 21, 2023 - 16:53 PDT

Update

We are experiencing inbound and outbound WhatsApp delivery failures for the Twilio WhatsApp sandbox number, +14155238886. Our engineers are actively working on a fix for this issue, we will provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 21, 2023 - 16:01 PDT

Investigating

Our monitoring systems have detected a potential issue with sending and receiving using the WhatsApp sandbox number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 21, 2023 - 15:47 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).