MMS Delivery Delays Over Subset of Shortcodes to Multiple US Networks

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US networks. This incident has been resolved.

Posted Dec 10, 2021 - 17:21 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages across US networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 10, 2021 - 15:35 PST

Update

We are experiencing MMS delivery delays over a small subset of short codes to multiple US networks. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 23:35 PST

Update

We are experiencing MMS delivery delays over a small subset of short codes to multiple US networks. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 15:35 PST

Update

We are experiencing MMS delivery delays over a small subset of short codes to multiple US networks. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 11:37 PST

Update

We are experiencing MMS delivery delays over a small subset of short codes to multiple US networks. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2021 - 09:44 PST

Investigating

We are experiencing MMS delivery delays over a small subset of short codes to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 09, 2021 - 08:57 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).