MMS/SMS Delivery Delays & Failures via Multiple Networks in United States of America and Canada via Subset of Twilio numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. This incident has been resolved.

Posted Sep 28, 2025 - 13:22 PDT

Monitoring

We are observing successful MMS/SMS delivery delays & failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2025 - 11:30 PDT

Update

We are still experiencing MMS/SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2025 - 10:46 PDT

Investigating

We are experiencing SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 28, 2025 - 10:00 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America).