Outbound and Inbound SMS Delivery Delays Affecting Multiple Networks in Mexico, Colombia and Brazil Over a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Mexico, Colombia and Brazil over a subset of Twilio short codes. This incident has been resolved.

Posted Aug 19, 2022 - 03:57 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending and receiving messages to/from multiple networks in Mexico, Colombia and Brazil over a subset of Twilio short codes We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2022 - 02:07 PDT

Update

We are experiencing SMS delivery delays when sending and receiving messages to/from multiple networks in Mexico, Colombia and Brazil over a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2022 - 00:55 PDT

Update

We are experiencing SMS delivery delays when sending and receiving messages to/from multiple networks in Mexico, Colombia and Brazil over a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 19, 2022 - 00:07 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico, Colombia and Brazil over a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2022 - 23:36 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).