SMS Delivery Delays to the Sudan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Sudan over the Zain Network. This incident has been resolved.

Posted Mar 16, 2021 - 17:42 PDT

Monitoring

We have seen improvement to SMS deliveries to phone numbers to the Zain network in Sudan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 16:15 PDT

Update

We continue to see SMS delivery delays when sending messages to Sudan over the Zain Network. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 14:12 PDT

Update

We are continuing to experiencing SMS delivery delays when sending messages to Sudan over the Zain Network. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 12:19 PDT

Update

We are experiencing SMS delivery delays when sending messages to Sudan over the Zain Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 11:23 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery to Sudan Zain network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 16, 2021 - 11:18 PDT