Video Transcriptions Issue

Incident Report for Twilio

Resolved

Twilio VIDEO - Realtime Transcriptions & Group Rooms was degraded for 28 minutes between 05:34 - 06:02 Pacific Time on 01/20/2026. During this period of time, some customers failed to connect to Group Rooms using voice calls and some were unable to use Video Transcriptions. The issue has now been resolved.

Posted Jan 26, 2026 - 08:25 PST