Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
External carriers often notify us when they will be conducting maintenance.
Subscribe for updates so you’ll know ahead of time about potential service disruptions.
Stay up to date on the speed at which you connect.
Know more, so you can do more.
Packet Loss Impacting Voice and Video Calls
Incident Report for Twilio
Our monitoring systems detected packet loss that could have impacted voice and video calls between 15:55-15:58, 16:22-16:28 and 16:28-16:31 UTC. We are no longer detecting packet loss and all systems are operational.
Posted Oct 06, 2020 - 10:16 PDT
Our monitoring systems have detected a potential issue with voice call disruptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 06, 2020 - 09:46 PDT
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference) and PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms).