Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Packet Loss Impacting Voice and Video Calls
      Incident Report for Twilio
      Resolved
      Our monitoring systems detected packet loss that could have impacted voice and video calls between 15:55-15:58, 16:22-16:28 and 16:28-16:31 UTC. We are no longer detecting packet loss and all systems are operational.
      Posted Oct 06, 2020 - 10:16 PDT
      Investigating
      Our monitoring systems have detected a potential issue with voice call disruptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 06, 2020 - 09:46 PDT
      This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference) and PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms).
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