SMS Delivery Delays to Kenya Safaricom over a Subset of Pre-Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Safaricom network over a subset of pre-registered sender IDs. This incident has been resolved.

Posted Jun 07, 2022 - 20:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Safaricom network over a subset of pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 07, 2022 - 18:46 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to the Safaricom network over a subset of pre-registered sender IDs. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 07, 2022 - 13:46 PDT

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Safaricom over a subset of pre-registered sender IDs. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 07, 2022 - 09:48 PDT

Update

We are continuing to investigate SMS delivery delays when sending messages to Safaricom over a subset of pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 07, 2022 - 07:52 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom over a subset of pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 07, 2022 - 06:55 PDT