MMS Delivery Delays to T-Mobile Network in the US for a Subset of Shortcode Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. This incident has been resolved.

Posted Jun 04, 2024 - 17:01 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2024 - 15:02 PDT

Update

We are still experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 04, 2024 - 14:15 PDT

Update

We are still experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2024 - 12:13 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2024 - 11:14 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).