Twilio Voice Call Failures

Incident Report for Twilio

Resolved

The Voice Intelligence, Web Platform, Storage and Compute, Studio, Conversations, Identity, Voice Access, Interactions, and Sync degradation issue has been resolved and is operating normally at this time.

Posted Jan 17, 2024 - 20:16 PST

Monitoring

Voice Intelligence, Web Platform, Storage and Compute, Studio, Conversations, Identity, Voice Access, Interactions, and Sync are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 17, 2024 - 19:41 PST

Update

Between approximately 4:09 and 4:25 PM PT, users of Voice Intelligence, Web Platform, Storage and Compute, Studio, Conversations, Identity, Voice Access, Interactions, and Sync may have experienced errors or noticed degradation. We are currently working with our engineers to ensure the issue is fully resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 18:32 PST

Update

Between approximately 4:09 and 4:25 PM PT, users of Voice Intelligence, Web Platform, Storage and Compute, Studio, Conversations, Identity, Voice Access, Interactions, and Sync may have experienced errors or noticed degradation. We are currently working with our engineers to ensure the issue is fully resolved. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 17:37 PST

Update

Between approximately 4:09 and 4:25 PM PT, users of Voice Intelligence, Web Platform, Storage and Compute, Studio, Conversations, Identity, Voice Access, Interactions, and Sync may have experienced errors or noticed degradation. We are currently working with our engineers to ensure the issue is fully resolved. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 17:27 PST

Update

We are observing sporadic call failures to with Twilio Voice Call. We are currently working with our engineers to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 17:06 PST

Investigating

Our monitoring systems have detected a potential issue with failures across voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 17, 2024 - 16:33 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).