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        Retroactive: Partial degradation of Verify Silent Network Auth

        Incident Report for Twilio

        Resolved

        Twilio Silent Network Auth (SNA) experienced a degradation for 2 hours 30 minutes between 7 May, 10:10AM to 12:40PM PST. During this window, customers experienced failed SNA transactions for a subset of their traffic on Indonesian carriers. This issue has now been resolved.
        Posted May 07, 2025 - 10:00 PDT