Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
We are no longer experiencing Super SIM Connectivity issues and service is operating normally at this time.
Monitoring
We are now seeing recovery of the Super SIM connectivity issues. We are continuing to monitor for service stability. We will provide another update in 2 or as soon as more information becomes available.
Update
Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SuperSIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.