We are continuing to investigate an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 09, 2026 - 13:22 PST
Update
We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Feb 09, 2026 - 12:23 PST
Investigating
Our monitoring systems have detected a potential issue with degraded audio quality for Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Feb 09, 2026 - 12:15 PST
This incident affects: CARRIER NETWORK (Voice, Latin America).
