Duplicate SMS Messages Sent To US/CA Numbers

Incident Report for Twilio

Resolved

During a 3 hour window, from 2019-11-07 01:00 PST to 2019-11-07 04:00 PST, a small portion of SMS messages from Twilio Longcodes from February were re-sent to customers in US and Canada due to a Twilio carrier partner network issues. These re-sent messages will not show up in Twilio logs as they did not get reprocessed by Twilio.

Posted Nov 07, 2019 - 12:46 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).