Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Programmable SMS API Experiencing Elevated API Latency for Subset of our Customers
Incident
Report for Twilio
Resolved
The issue of increased latency on our Programmable SMS API has been resolved and the Programmable SMS API is operating normally at this time.
Monitoring
Our Programmable SMS API is operating normally and we are no longer seeing API latency. We will continue to monitor the situation before we mark the incident as fully resolved. We expect to provide another update in 30 minutes or as soon as we have more information.
Update
We are seeing an increased latency on our SMS API since 8:30 AM PT across 5 to 7% of our customer base. Latency has increased from 1.5 seconds to 10 seconds. We are investigating the root cause. We expect to provide another update in 30 minutes.
Investigating
Our monitoring systems have detected a potential issue with Programmable SMS API latency. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).