Programmable SMS API Experiencing Elevated API Latency for Subset of our Customers

Incident Report for Twilio

Resolved

The issue of increased latency on our Programmable SMS API has been resolved and the Programmable SMS API is operating normally at this time.

Posted Sep 22, 2020 - 14:17 PDT

Monitoring

Our Programmable SMS API is operating normally and we are no longer seeing API latency. We will continue to monitor the situation before we mark the incident as fully resolved. We expect to provide another update in 30 minutes or as soon as we have more information.

Posted Sep 22, 2020 - 13:48 PDT

Update

We are seeing an increased latency on our SMS API since 8:30 AM PT across 5 to 7% of our customer base. Latency has increased from 1.5 seconds to 10 seconds. We are investigating the root cause. We expect to provide another update in 30 minutes.

Posted Sep 22, 2020 - 13:21 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS API latency. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 22, 2020 - 12:19 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).