MMS Delivery Delays to AT&T US over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T US over a subset of shortcodes. This incident has been resolved.

Posted Jul 28, 2023 - 18:48 PDT

Update

We continue to observe recovery in MMS delivery delays when sending messages to AT&T US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 28, 2023 - 15:00 PDT

Monitoring

We keep seeing recovery in MMS delivery delays when sending messages to AT&T US over a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2023 - 12:58 PDT

Update

We are observing recovery in MMS delivery delays when sending messages to AT&T US over a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2023 - 11:01 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to AT&T US over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2023 - 10:08 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).