Call Routing Issues to Japanese Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing issues with call routing to Japanese phone numbers. This incident has been resolved.

Posted Jun 29, 2022 - 22:48 PDT

Monitoring

Our engineering team has identified the issue and applied a fix to mitigate it. This will allow calls to Japanese numbers to be routed correctly. To ensure a full recovery, we are monitoring the service and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 29, 2022 - 22:23 PDT

Update

We continue to experience issues with call routing to Japanese phone numbers. Destination numbers are currently receiving calls from international carriers which results in anonymous caller IDs. Our engineering team is still actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 29, 2022 - 21:50 PDT

Update

We are experiencing issues with call routing to Japanese phone numbers. Destination numbers are currently receiving calls from international carriers which results in anonymous caller ID. Our engineering team is actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 29, 2022 - 20:52 PDT

Investigating

Our monitoring systems have detected a potential issue with call routing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 29, 2022 - 20:29 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).