Failing to Fetch TwiML

Incident Report for Twilio

Resolved

We've narrowed down the issue to customers that are using CloudFlare DNS. We've seen recovery of this issue when Cloud Flare proxy is disabled.

Posted Mar 12, 2020 - 15:50 PDT

Update

We are monitoring a small number of failed connections when fetching our customers Twiml. We will continue to investigate and post any new information.

Posted Mar 12, 2020 - 15:12 PDT

Investigating

Our monitoring systems have detected a potential Voice issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 12, 2020 - 14:50 PDT

This incident affected: PROGRAMMABLE VOICE (TwiML).