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Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to AT&T US With Programmable Messaging, Verify and Authy
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to AT&T US with Verify and Authy. This incident has been resolved.
Update
We are no longer experiencing delivery delays when sending messages to AT&T US with Verify and Authy. For Programmable Messaging, we are observing recovery in SMS delivery delays via Long codes, Toll Free and a subset of short codes. However, we are still experiencing SMS delivery delays for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are observing recovery in SMS delivery delays when sending messages to AT&T US with Verify and Authy. For Programmable Messaging, we are observing recovery in SMS delivery delays via Long codes, Toll Free and a subset of short codes. However, we are still experiencing SMS delivery delays for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to AT&T US with Programmable Messaging, Verify and Authy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to AT&T US with Programmable Messaging, Verify and Authy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays when sending messages to AT&T US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ACCOUNT SECURITY (Authy 2FA, Verify).