Temporary SMS Delivery Receipt Degradation

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 19, 2019 - 18:45 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2019 - 17:17 PDT

Investigating

At 13:36 PDT (20:36 UTC) we experienced a brief degradation receiving message status events (DLRs) across various destinations in the Middle East, Africa, Asia, and Europe, including: Israel, Pakistan, Iraq, Honduras, Malaysia, Ecuador, Denmark, Sri Lanka, Lebanon, Bangladesh, Mauritania, Kuwait, and Morocco. There was no impact on sending or receiving SMS. Our engineers are further investigating the issue with our carrier partner and we will provide an update as soon as we have additional information

Posted Aug 19, 2019 - 16:16 PDT