SMS Delivery Delays to Viettel in Burundi

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays to Viettel in Burundi. This incident has been resolved.

Posted Aug 08, 2025 - 21:05 PDT

Update

We are observing recovery with SMS delivery delays when sending messages to the Viettel network in Burundi. We will continue to monitor the issue to assure a full recovery and provide another update in 2 hours.

Posted Aug 08, 2025 - 19:02 PDT

Monitoring

We are observing recovery with SMS delivery delays when sending messages to the Viettel network in Burundi. We will continue to monitor the issue to assure a full recovery, and provide another update in 2 hours.

Posted Aug 08, 2025 - 17:05 PDT

Update

We continue to experience SMS delivery delays when sending messages to the Viettel network in Burundi. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 08, 2025 - 13:01 PDT

Update

We continue to experience SMS delivery delays when sending messages to the Viettel network in Burundi. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2025 - 11:05 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Viettel network in Burundi . Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 08, 2025 - 10:05 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).