Incorrect Coding of UCS-2 Encoded SMS Sent to Twilio Israel Numbers

Incident Report for Twilio

Resolved

The issue causing incorrect coding of UCS-2 encoded SMS to Israel and other potentially impacted countries has been resolved, and the service is operating normally at this time.

Posted Nov 19, 2020 - 09:50 PST

Monitoring

A fix has been implemented at 8:30 AM PST for the issue causing the message body of UCS-2 encoded SMS sent to Twilio Israel numbers to be incorrectly rendered. In addition to Israel numbers, other countries were potentially impacted as well, including AU, SE, CH, IE, PL, NO, FI, AT, EE, IL, LV, LT, HK, DK, DE, HR, HU, and GB. We will continue to monitor to ensure a full service recovery, and will provide our next update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 09:07 PST

Update

Our engineers are currently investigating incorrect encoding of SMS sent to Twilio Israel numbers. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 19, 2020 - 07:58 PST

Investigating

Our monitoring systems have detected a potential issue with encoding inbound SMS to Twilio Israel Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 19, 2020 - 07:33 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).