Delays in Transcription Callbacks From VoiceBase

Incident Report for Twilio

Resolved

Delays in voice transcriptions has been resolved and Voice Base is operating normally at this time.

Posted Feb 04, 2023 - 12:25 PST

Monitoring

Recording transcriptions from Voice Base are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 04, 2023 - 11:59 PST

Update

We continue to investigate delays in voice transcriptions. Customers might see delayed voice transcriptions. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Feb 04, 2023 - 11:12 PST

Update

We continue to investigate delays in voice transcriptions. Customers might see delayed voice transcriptions. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Feb 04, 2023 - 09:12 PST

Update

We are investigating delays in voice transcriptions. Customers might see delayed voice transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Feb 04, 2023 - 08:12 PST

Investigating

Our monitoring systems have detected a potential issue with delays in transcription callbacks from VoiceBase. Customers may see delayed transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 04, 2023 - 08:01 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).