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        Inbound Call Quality Issues to a Subset of Twilio Numbers

        Incident Report for Twilio

        Resolved

        The issue affecting inbound calls to a subset of Twilio numbers, from a number of European countries, has been resolved, and the service is functioning normally at this time.
        Posted Feb 19, 2024 - 05:04 PST

        Monitoring

        We have started seeing recovery in the quality of inbound calls, from a number of European countries, to a subset of Twilio numbers.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.
        Posted Feb 19, 2024 - 03:18 PST

        Investigating

        We are observing quality issues with inbound calls from a number of European countries, to a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.
        Posted Feb 19, 2024 - 02:28 PST
        This incident affected: CARRIER NETWORK (Voice, Europe).