Call Failures to a Subset of Twilio Thailand Landline Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio Thailand landline phone numbers from local and international numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 05, 2022 - 17:32 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Twilio Thailand landline phone numbers from local and international numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 05, 2022 - 15:34 PDT

Update

We are observing call failures to a subset of Twilio Thailand landline phone numbers from local and international numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 05, 2022 - 14:35 PDT

Update

We are observing call failures to a subset of Twilio Thailand landline phone numbers from local and international numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 05, 2022 - 13:38 PDT

Investigating

Our monitoring systems have detected a potential issue with call failures from local and international numbers to a subset of Twilio's Thailand landline numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 05, 2022 - 13:29 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).