Helpdesk unavailable

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted Mar 15, 2017 - 17:14 PDT

Monitoring

We are observing performance improvements for help center. Ticket submission through Console is available again.

Posted Mar 15, 2017 - 15:50 PDT

Identified

Twilio helpdesk ticket creation and help pages on Twilio website are currently unavailable. Customers can submit helpdesk tickets by emailing help@twilio.com. We are working on the resolution.

Posted Mar 15, 2017 - 12:56 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).