Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Audio Quality Issues in Phone Calls to a Subset of Twilio Australia Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing audio quality issues in phone calls using a subset of Twilio Australia phone numbers. This incident has been resolved.
Monitoring
We are observing a recovery from the audio quality issues in phone calls using a subset of Twilio Australia phone numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing a problem with audio quality in phone calls with a subset of Twilio Australia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with inbound Calls to a subset of Twilio Australia Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, APAC).