SMS Delivery Delays and Failures to Digi Network in Portugal

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digi Network in Portugal. This incident has been resolved.

Posted Apr 29, 2025 - 21:41 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Digi Network in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 29, 2025 - 19:41 PDT

Update

Our engineers have identified the issue causing SMS delivery delays and failures when sending messages to Digi network in Portugal and are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 29, 2025 - 17:37 PDT

Identified

Our engineers have identified the issue causing SMS delivery delays and failures when sending messages to Digi network in Portugal and are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 29, 2025 - 16:40 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Digi network in Portugal. We have identified that Portugal is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 29, 2025 - 12:14 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Digi network in Portugal. We have identified that Portugal is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 29, 2025 - 03:44 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Digi network in Portugal. We have identified that Portugal is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 23:49 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digi Network in Portugal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 21:49 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Digi Network in Portugal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 28, 2025 - 20:49 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).