Programmable Wireless /DataSessions API not Returning Results

Incident Report for Twilio

Resolved

Programmable Wireless/DataSessions API issue has been resolved and Programmable Wireless is operating normally at this time.

Posted Aug 23, 2021 - 12:47 PDT

Monitoring

Data Sessions for Programmable Wireless SIMs can once again be read from the /DataSessions API and viewed in Console. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 23, 2021 - 12:17 PDT

Update

Our engineers are continuing to work on the changes needed to fix the issue with empty results when reading Data Sessions for Programmable Wireless SIMs. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 23, 2021 - 11:36 PDT

Identified

Our engineers have identified the root cause of the empty results when reading Data Sessions for Programmable Wireless SIMs and are working to resolve it. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 23, 2021 - 09:36 PDT

Update

Responses from Programmable Wireless' /DataSessions API are showing no results when listing recent Data Sessions for a SIM. Our engineering team is investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 23, 2021 - 08:40 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Wireless API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 23, 2021 - 08:32 PDT