Minimal Customer Impact for Twilio Verify API requests Returning 503 Error Responses

Incident Report for Twilio

Resolved

We have fully investigated the Twilio Verify API receiving 503 error responses issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted May 02, 2025 - 17:51 PDT

Investigating

Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 02, 2025 - 17:05 PDT