Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
MMS Delivery Failures on Toll Free Numbers When Sending to Canada
Incident
Report for Twilio
Resolved
The issue with MMS delivery to Canada on Toll Free numbers has been resolved, and MMS delivery is operating normally at this time.
Monitoring
Our team has deployed a fix to the issue causing MMS delivery failures on Toll Free numbers when sending to Canada, and we are observing recovery. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate an issue causing MMS delivery failures on Toll Free numbers when sending to Canada, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
Our engineers are investigating a potential issue causing MMS delivery failures on Toll Free numbers when sending to Canada, and are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue on Toll Free numbers when sending MMS to Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (MMS).