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        SMS Delivery Delays From Twilio Short-Code Numbers to US Carriers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS Delivery Delays From Twilio Short-Code Numbers at this time. This incident has been resolved.
        Posted Nov 24, 2023 - 18:49 PST

        Update

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 24, 2023 - 17:31 PST

        Update

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 24, 2023 - 15:41 PST

        Monitoring

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 24, 2023 - 14:06 PST

        Investigating

        Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Operational)
        Verizon (status - Delayed)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Appalachian Wireless (status - Operational)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 24, 2023 - 13:50 PST

        Monitoring

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 24, 2023 - 13:43 PST

        Update

        Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Operational)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Appalachian Wireless (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 24, 2023 - 11:45 PST

        Investigating

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Operational)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Appalachian Wireless (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 24, 2023 - 09:16 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).