Lookup Identity Match and SIM Swap Failures

Incident Report for Twilio

Resolved

We are no longer experiencing issues with the Lookup SIM Swap and Identity Match API. This incident has been resolved.

Posted Oct 23, 2023 - 04:44 PDT

Monitoring

We are observing recovery with the Lookup SIM Swap and Identity Match API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2023 - 02:47 PDT

Update

We are continuing to experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2023 - 02:12 PDT

Update

We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2023 - 01:29 PDT

Investigating

Our monitoring systems have detected a potential issue API Errors To Wind(Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 23, 2023 - 01:19 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap).