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        Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 24, 2026 - 14:57 PDT

        Update

        Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 24, 2026 - 14:37 PDT

        Identified

        Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 24, 2026 - 14:20 PDT

        Investigating

        Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 24, 2026 - 14:06 PDT
        This incident affects: CARRIER NETWORK (Voice, Latin America).