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        Unable to Create Campaigns via Console

        Incident Report for Twilio

        Resolved

        The issues when creating new campaigns for accounts and subaccounts via Console has been resolved and the service is operating normally at this time.
        Posted Feb 27, 2026 - 14:59 PST

        Monitoring

        Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 27, 2026 - 12:58 PST

        Update

        We are experiencing Issues when creating new campaigns for accounts and subaccounts via Console. Error is displayed: "There was an error while processing your request, please try again. Error details: undefined." Our engineers are working internally to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 27, 2026 - 11:53 PST

        Identified

        We are experiencing Issues when creating new campaigns for accounts and subaccounts via Console. Error is displayed: "There was an error while processing your request, please try again. Error details: undefined." Our engineers are working internally to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 27, 2026 - 11:12 PST

        Investigating

        Our monitoring systems have detected a potential issue with registering new campaigns from the Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 27, 2026 - 10:26 PST
        This incident affected: PROGRAMMABLE MESSAGING (SMS).