The issue affecting customers using event streams without advance insights features that stopped receiving data has been resolved, and the feature is functioning normally at this time.
Posted May 10, 2024 - 13:07 PDT
Update
The issue causing Customers using Event streams without advance insights features stopped receiving data has been identified. Our Engineering Team rolled back a recent change and we have started seeing recovery. We will continue to monitor to ensure a full recovery. We expect to provide another update 2 hours or as soon as more information becomes available.
Posted May 10, 2024 - 11:29 PDT
Investigating
We've become aware of a potential issue with Customers using Event streams without advance insights features stopped receiving data. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 10, 2024 - 11:10 PDT
This incident affected: PROGRAMMABLE VOICE (Voice Insights).
