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        Inbound Message Delivery Delays to a Subset of Phone Numbers in Chile

        Incident Report for Twilio

        Resolved

        We are no longer experiencing inbound message delays to a subset of phone numbers in Chile. This incident has been resolved.
        Posted Nov 10, 2022 - 06:32 PST

        Update

        We continue to observe recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 10, 2022 - 04:31 PST

        Update

        We continue to observe recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 10, 2022 - 02:46 PST

        Update

        We continue to observe recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 10, 2022 - 01:04 PST

        Update

        We continue to observe recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 09, 2022 - 23:11 PST

        Update

        We continue to see recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 09, 2022 - 21:11 PST

        Monitoring

        We have started seeing recovery for the issue causing message delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 09, 2022 - 19:11 PST

        Identified

        The issue causing message delays to Inbound Message Delivery Delays to a Subset of Phone Numbers in Chile. Customers may experience latency in receiving SMS messages from various mobile networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Posted Nov 09, 2022 - 18:11 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).