User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.

Posted Sep 18, 2026 - 00:38 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 22:36 PDT

Update

Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 20:28 PDT

Identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 17, 2026 - 19:27 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 17, 2026 - 18:45 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).