Transcription Services Delay

Incident Report for Twilio

Resolved

Transcription services are operating normally at this time.

Posted Apr 30, 2018 - 23:27 PDT

Monitoring

We have confirmed resolution of the issue causing delays on transcriptions. We are reprocessing delayed transcriptions.

Posted Apr 30, 2018 - 22:49 PDT

Identified

A partner service provider has confirmed an issue which is causing delays on transcriptions. Engineering teams are actively working to resolve. Next update in 30 mins.

Posted Apr 30, 2018 - 22:27 PDT

Investigating

We are currently investigating an issue which is causing transcriptions to be delayed.

Posted Apr 30, 2018 - 21:45 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).