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        System Metrics

        Customers are Unable to Provision Trial Numbers during Onboarding

        Incident Report for Twilio

        Resolved

        Customers are no longer experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. This incident has been resolved and trial number provisioning is operating normally at this time.
        Posted Feb 21, 2023 - 12:30 PST

        Update

        Customers are no longer experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Feb 21, 2023 - 12:01 PST

        Update

        Customers are no longer experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Feb 21, 2023 - 11:30 PST

        Monitoring

        Customers are no longer experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Feb 21, 2023 - 11:01 PST

        Update

        Customers are experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. Our engineering team is currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Feb 21, 2023 - 09:30 PST

        Update

        Customers are experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. Our engineering team is currently investigating this issue. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Feb 21, 2023 - 08:32 PST

        Update

        Customers are experiencing issues while trying to get a trial phone number from the available phone number list during onboarding. Our engineering team is currently investigating this issue. We expect to provide another update in 30 minutes or as soon as more information becomes available
        Posted Feb 21, 2023 - 08:06 PST

        Investigating

        Our monitoring systems have detected a potential 5xx issues for provisioning trial numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 21, 2023 - 07:48 PST
        This incident affected: PHONE NUMBERS.